Refund policy

CANCELLATION POLICY 

If you request to cancel your order within 48 hours of placing it, you will be refunded in full. After 48 hours, your frame is already in production, and we are unable to refund the cost of your frame; however, we can refund your payment minus the cost of your frame. If you would like to cancel your order after you have delivered your flowers, a 20% fee and the cost of your frame will be withheld.

If you would like to cancel your order, please contact us with your information and the reason for cancellation.

 

RETURN POLICY 

We’re unable to accept returns or issue refunds on the final custom piece since each is made specifically for you. However, if an error occurs on our part, please contact us, and we’ll do everything we can to correct it. To ensure your order is just right, be sure to provide clear details of your vision when placing it. You’ll also receive a mock-up of your design for review and approval before the final piece is completed!

Unfortunately, we also cannot accept returns on gift cards.

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.